Refund policy

Return & Exchange Policy
Welcome to Madrid_Eg. We want to ensure you get the perfect fit and style for your Madridista gear. Please read our policy below.
Returns & Exchanges:
Customers may refuse and return the order at the time of delivery while the courier is still present.
Once the courier leaves, refunds are no longer available. However, customers may request an exchange for another size, color, or product of equal value available in our store, subject to the conditions below.
Exchange Request Period:
Exchange requests must be submitted within 24 hours of receiving the order. Requests submitted after this period will not be accepted.
Item Condition
To be eligible for an exchange, your item must be in the same condition in which it was received. The product must be:
• Unworn, unwashed, and unused.
• Free from any stains, odors, or damage.
• Returned in its original packaging with all tags attached.
We reserve the right to refuse an exchange if the item shows any signs of use or damage.
Shipping Fees for Exchanges:
The customer is responsible for all shipping fees associated with the exchange process, including:
• The shipping cost to return the original item.
• The shipping cost to deliver the exchanged item.
Madrid_Eg will cover shipping fees only if the delivered item was defective, damaged, or incorrect.
How to Start an Exchange:
All exchange requests are handled exclusively through our official Instagram account.
Step 1: Send a Direct Message (DM) to @Madrid_eg.
Step 2: Provide your Order Number and full name.
Step 3: State the item you wish to exchange and the size or product you would like instead.
Our team will guide you through the next steps and coordinate the exchange process.